For technical support

Our tech support line is available if you have a problem using the Kena Health App or need technical assistance downloading it or signing up. You can only talk to a nurse, doctor or mental health professional by starting a consultation within the Kena Health App.

support@kena.health

Call or WhatsApp

087 250 2257

For Media and General Queries

For general or media enquiries about Kena Health, please email us. Our team is looking forward to answering your questions.

connect@kena.health

For medical and mental health consultations

Please start a consultation in the Kena Health App. Medical and mental health enquiries are not available via our technical support helpline. To get started, download the app now on the Google Play Store or Apple App Store and sign up in under a minute.

We're available to help:

Monday - Friday
Saturdays
Sundays and Public Holidays

8am - 8pm
8am - 5pm
8am - 2pm

Nurses, doctors, and mental health professionals are available during these times. If you start a consultation outside of these hours, Kena will send you a notification as soon as one of our clinicians becomes available.

If you need emergency help

Kena is not suitable for emergency medical situations, injuries or mental health emergencies, which require immediate, in-person treatment. If you need emergency medical care, immediately call 10177 or 082 911 (Netcare Private Emergency number) or 084 124 (ER24 ambulance number) for assistance. If you or someone you know is having a mental health emergency, immediately call Lifeline South Africa on 0861 322 322 or Akeso Psychiatric Response Unit on 0861 435 787. Both are available 24 hours a day.

Ambulance

10177

Netcare Private Emergency

082 911

ER24 Emergency Contact Centre

084 124

Poison Information Hotline

0861 555 777

Suicide Crisis Line

0800 567 767

The South African Depression and Anxiety Group

0800 456 789