Your first consultation varies based on whether you need physical or mental health care.

‍Physical health:
‍- Start with an accredited nurse for advice, treatment plans, and over-the-counter medication referrals.
- If more specialised care is needed, we’ll transfer you to a doctor seamlessly.
- A Standard Consultation costs R235, covering both nurse and doctor consultations. It’s the same for consultations for children over two years old.

‍We also offer Express Consultations for R120, covering:
- Contraception renewal
- Thrush treatment
- Hay fever treatment

If your condition requires more care, we can transfer you to a Standard Consultation (R235).

‍Mental health:
- A Mental Health Consultation costs R235, providing advice and counselling for anxiety, depression, stress, and more.
- If necessary, you may be referred to a doctor at no additional cost.

We provide prescriptions, sick notes, and referrals as needed.

Medical services Kena Health can provide:
- Physical health consultations: Our nurses and doctors treat non-emergency conditions such as colds, flu, skin conditions, digestive issues, and more.
- Mental health support: Our registered therapists offer counselling and advice for anxiety, depression, stress, grief, and self-improvement.
- Express Consultations: We provide quick consultations for contraception renewal, thrush, and hay fever treatments.
- Prescriptions: We can prescribe medications for many conditions, including repeat prescriptions for ongoing care.
- Sick notes and referrals: We offer sick notes and referrals to specialists or other medical services when needed.

‍Services Kena Health cannot provide:
- Emergency medical care: We do not handle life-threatening emergencies. Please visit a hospital for urgent care.
- Surgical procedures: We do not perform surgeries or invasive medical procedures.
- Specialised care: While we offer referrals, we do not provide in-depth specialist treatments for complex conditions like cancer or heart disease.
- High-schedule medications: Kena Health does not prescribe medications classified as Schedule 5 (S5) or higher, including controlled substances. Due to regulations, these require an in-person consultation.

‍For non-emergency needs, Kena Health offers accessible online care through text,  voice or video consultations with nurses, doctors, and mental health professionals.

A Standard Consultation on Kena Health costs R235. This includes a session with a nurse or mental health professional. If your condition requires a doctor’s input during the session, we will transfer you to a Kena Health doctor at no extra charge. 

We also offer Express Consultations for specific services like contraception renewal, thrush treatment, and hay fever treatment at R120.

You'll only be charged once your consultation is complete.

Yes.
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All of our clinicians work directly for Kena Health. This includes our registered nurses, doctors, and mental health professionals. Each clinician is carefully selected to ensure they meet our high standards of care, allowing us to provide consistent, quality service across all consultations.

Getting medical care on Kena Health is simple and convenient. You can either:

1. Consult directly on the web by visiting our website.
2. Or download the Kena Health app from the App Store or Google Play.

‍Once you're set up:
1. Register your profile and fill in your personal details.
2. Start a consultation by selecting whether you need care for a physical or mental health issue.
3. Consult via text, voice, or video call, where our clinicians will assess your symptoms and provide treatment or advice.
4. Receive prescriptions, sick notes, or referrals if needed, right through the platform